Shipping policy

**Snacks Jo Shipping Policy**

Welcome to Snacks Jo! Our Shipping Policy outlines the details and guidelines for the delivery of products to our valued customers. Please take a moment to read and understand our shipping terms and conditions.

**1. Shipping Costs:**

a. **Within Jordan:** We offer flat-rate shipping within Jordan for a nominal fee of 3 Jordanian Dinars (JOD).

b. **Outside Jordan:** For international orders, the shipping cost is 4 Jordanian Dinars (JOD) for standard delivery.

**2. Delivery Times:**

a. **Within Jordan:** We strive to deliver your orders promptly. In most cases, you can expect your products to be delivered within 1 to 48 hours from the time of order confirmation.

b. **Outside Jordan:** For international deliveries, your order will typically be delivered within 48 to 96 hours from the time of order confirmation, though it may take longer depending on the destination and customs processes.

**3. Delivery Process:**

a. Once your order is confirmed and payment is received, it will be processed and prepared for shipping.

b. You will receive an email confirmation with tracking details once your order is shipped.

c. Our delivery partners will ensure the safe and timely delivery of your order to the provided shipping address.

**4. Delivery Address:**

a. Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

**5. International Shipping:**

a. For international orders, customs and import duties may apply, depending on the destination country's regulations. These charges are the responsibility of the recipient and are not included in the product or shipping cost.

b. Shipping times for international orders may vary due to customs procedures and local delivery services.

**6. Order Tracking:**

a. You can track the status of your order by using the provided tracking information sent to your email.

b. If you encounter any issues with tracking your order or have questions, please contact our customer support team for assistance.

**7. Delays and Issues:**

a. While we make every effort to ensure timely delivery, we are not liable for delays that are beyond our control, such as weather conditions, customs delays, or other unexpected issues.

b. If you experience any problems with your delivery, please contact our customer support team, and we will assist you in resolving the issue to the best of our ability.

**8. Delivery Confirmation:**

a. Orders are considered delivered when the delivery tracking system indicates successful delivery to the provided address.

b. If you have specific delivery instructions or require proof of delivery, please contact our customer support team before placing your order.

**9. Refused or Undeliverable Shipments:**

a. If an order is refused by the recipient or is undeliverable due to incorrect address details, the order may be returned to us.

b. In such cases, we will refund the cost of the products, but the shipping fee is non-refundable.

**10. Contact Information:**

If you have any questions or concerns about our Shipping Policy or require further assistance, please do not hesitate to contact our customer support team.

By placing an order with Snacks Jo, you acknowledge and agree to our Shipping Policy. We are committed to providing you with a smooth and efficient shipping experience, and we appreciate your trust in our services.

Should you have any questions or require assistance with your order, please reach out to our customer support team, and we will be happy to assist you. Thank you for choosing Snacks Jo for your shopping needs.